1. Who we are

Bath Roofing Specialists is a family-run roofing company based in Bath, Somerset (BA1). We trade as Bath Roofing Specialists and can be contacted at:

Phone: 01225 941059
Email: info@bathroofingspecialists.co.uk
Website: https://bathroofing.uk

For the purposes of UK data protection law, Bath Roofing Specialists is the data controller for the personal information we hold about you.

2. What personal data we collect

We collect personal data only when you actively provide it to us. This includes:

Contact and quote requests: When you submit our contact form or request a quote, we collect your name, phone number, email address, property address, and the details of your roofing enquiry.
Phone calls: If you call us, we may note your name and contact details along with the nature of your enquiry.
Website usage data: Our website may collect standard server log information (IP address, browser type, pages visited) for security and performance monitoring purposes. This data is not used to identify individual visitors.

We do not use cookies for advertising or tracking purposes.

3. Why we collect your data

We use your personal data to:

Respond to your enquiry or quote request
Arrange and carry out roofing surveys and works
Send invoices and process payments for completed work
Meet our legal obligations (e.g. insurance, warranty records)

Our lawful basis for processing is legitimate interests (responding to a service enquiry you have initiated) and, where a contract is formed, performance of a contract.

4. How we store and protect your data

Your data is stored securely. Enquiry data submitted through our website is transmitted over an encrypted HTTPS connection. We retain customer records for up to 7 years to meet legal and insurance obligations, after which they are securely deleted.

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share your data with subcontractors or suppliers only where necessary to carry out work you have requested.

5. Your rights under UK GDPR

You have the right to:

Access the personal data we hold about you
Rectify inaccurate or incomplete data
Erase your data (the "right to be forgotten"), where we are not legally required to retain it
Object to processing based on legitimate interests
Data portability — receive your data in a structured, commonly used format

To exercise any of these rights, please contact us at info@bathroofingspecialists.co.uk or call 01225 941059. We will respond within 30 days.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

6. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

7. Contact us

For any questions about this Privacy Policy or how we handle your data, please contact us or call 01225 941059.